Privacy Policy
Effective Date: September 6, 2026
At Petspawl, we respect your privacy and are committed to protecting the personal information you provide when you visit or use our website. This Privacy Policy explains how we collect, use, disclose, and protect information collected through our website and related services.
By accessing or using the Petspawl website, you acknowledge the practices described in this Privacy Policy.
About Petspawl
Petspawl
EAST LA PALMA AVE
AHAHEIM HILLS, CA 92807
United States
Email: info@petspawl.com
Phone: +1 (773) 740-1955
For privacy-related questions or requests, you can contact us using the information above.
Information We Collect
Depending on how you interact with our website, Petspawl may collect different categories of information.
Information You Provide Directly
We may collect information that you voluntarily provide to us, including:
Full name
Email address
Telephone number
Billing or shipping address
Account information
Information submitted through contact forms
Information provided when requesting customer support
Information you provide when placing an order or making an inquiry
Any other information you voluntarily submit to us
Please do not provide sensitive personal information through forms or communications unless it is necessary for the service you are requesting.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Website interactions
Referring website or source
Date and time of visits
General geographic information derived from your IP address
Other technical or usage information
This information helps us understand how visitors use our website and improve its functionality, security, and performance.
How We Use Your Information
Petspawl may use personal information for legitimate business purposes, including to:
Provide and operate our website and services
Process and fulfill orders or requests
Respond to questions, inquiries, and customer-service requests
Communicate with you about products, services, orders, or requests
Maintain and manage customer accounts
Improve our website, products, services, and user experience
Personalize website content where appropriate
Monitor website performance and usage
Detect, prevent, and investigate fraud, abuse, or security incidents
Maintain the security and integrity of our website
Comply with applicable legal and regulatory obligations
Enforce our terms, policies, and agreements
Carry out other purposes disclosed to you at the time information is collected
We will not use personal information for purposes materially different from those disclosed to you without providing any notice required by applicable law.
How We Share Personal Information
Petspawl does not share personal information with third parties except as reasonably necessary to operate our business, provide requested services, comply with legal obligations, or for purposes disclosed at the time information is collected.
Depending on how our website operates, we may share information with categories of service providers such as:
Website hosting providers
Payment processors
Shipping and fulfillment providers
Customer-service providers
Website analytics providers
Marketing and advertising service providers
Email communication providers
Information technology and security providers
Professional advisers
Government authorities or law enforcement when legally required
These service providers may process personal information on our behalf and may be subject to contractual or legal restrictions concerning their use of that information.
Payment Information
If you make a purchase through Petspawl, payment information may be processed by third-party payment providers.
Where applicable, your payment card information may be transmitted directly to a payment processor rather than being stored on Petspawl’s own servers.
We recommend reviewing the privacy policies of any third-party payment provider used during checkout to understand how it handles payment and personal information.
Cookies and Similar Technologies
Petspawl may use cookies, pixels, tags, web beacons, and similar technologies to improve website functionality and understand how visitors interact with our website.
Cookies may be used to:
Keep the website functioning properly
Remember preferences
Understand website traffic and usage
Improve website performance
Help protect against fraud and abuse
Measure marketing effectiveness
Provide relevant content or advertising where applicable
You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
If Petspawl uses advertising or analytics technologies provided by third parties, those providers may independently collect information according to their own privacy policies.
Analytics and Third-Party Services
We may use third-party services to help us operate, analyze, secure, and improve our website.
These services may collect information about your device, browser, website activity, or interactions with our website.
Examples may include website analytics, advertising, payment processing, email delivery, customer support, hosting, and security services.
Third-party providers have their own privacy policies and terms. We encourage you to review those policies before using their services.
Marketing Communications
If you provide your email address or other contact information, Petspawl may use it to respond to your requests and, where legally permitted, send information about products, services, promotions, or other updates.
You can unsubscribe from promotional emails by using the unsubscribe mechanism included in the message or by contacting us at info@petspawl.com.
Even if you opt out of promotional communications, we may still send non-promotional communications that are necessary to fulfill an order, provide a requested service, respond to an inquiry, or administer your account.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide requested services
Complete transactions
Maintain appropriate business and financial records
Resolve disputes
Prevent fraud and abuse
Maintain security
Comply with legal, tax, accounting, and regulatory obligations
Enforce our agreements
The appropriate retention period may vary depending on the type of information and the reason it was collected.
How We Protect Your Information
Petspawl takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.
California Privacy Rights
If you are a California resident, California privacy laws may provide you with certain rights regarding your personal information.
Depending on whether and how applicable California privacy laws apply to Petspawl, you may have rights that include:
Right to Know: You may have the right to request information about the categories and specific pieces of personal information we collect, use, disclose, or otherwise process.
Right to Delete: You may have the right to request deletion of personal information, subject to applicable exceptions.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right to Opt Out: You may have the right to opt out of the sale or sharing of personal information where applicable.
Right to Limit: You may have the right to limit certain uses or disclosures of sensitive personal information where applicable.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising privacy rights provided by applicable law.
California’s current privacy framework includes rights concerning knowing about, deleting, correcting, and opting out of certain processing of personal information.
How to Submit a Privacy Request
To submit a privacy-related request, contact Petspawl:
Email: info@petspawl.com
Phone: +1 (773) 740-1955
Please include enough information for us to understand and appropriately respond to your request.
We may need to verify your identity before completing certain requests. We will use information provided for verification only as reasonably necessary to process your request.
Where required by applicable law, we will respond to a verified request within the applicable legal timeframe.
California privacy guidance requires applicable businesses to provide information explaining how consumers can exercise their privacy rights.
Sale or Sharing of Personal Information
Petspawl does not intend to sell personal information for monetary consideration.
However, certain website technologies, advertising services, analytics services, or similar technologies may constitute “sharing” of personal information under California privacy laws depending on how they are configured and used.
If Petspawl engages in activities that constitute a sale or sharing of personal information under applicable California law, we will provide any notices and opt-out mechanisms required by law.
Where applicable, California consumers may also use recognized opt-out preference signals, such as Global Privacy Control, to communicate their privacy choices.
Children’s Privacy
Our website is not intended to knowingly collect personal information from children under the age of 13.
We do not knowingly request or collect personal information from children under 13 without appropriate authorization where required by law.
If you believe that a child has provided personal information to us, please contact us at info@petspawl.com so that we can review and take appropriate action.
Links to Other Websites
Our website may contain links to third-party websites, services, social media platforms, or other online resources.
Petspawl is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
Social Media
Petspawl may use social media features, plugins, or links on its website.
If you interact with these features, the applicable social media company may collect information about your interaction according to its own privacy policy.
Your interactions with third-party social media platforms are governed by the privacy policies of those platforms rather than this Privacy Policy.
Do Not Track Signals
Some web browsers provide a “Do Not Track” feature.
Because there is currently no universally accepted standard for responding to all browser-based Do Not Track signals, our website may not respond to such signals unless required by applicable law.
Where applicable law requires recognition of a browser-based opt-out preference signal, Petspawl will process the signal as required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this page.
We encourage you to periodically review this Privacy Policy to stay informed about how we protect and use personal information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or Petspawl’s privacy practices, please contact us:
Petspawl
EAST LA PALMA AVE
AHAHEIM HILLS, CA 92807
United States
Email: info@petspawl.com
Phone: +1 (773) 740-1955
We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.