Return & Refund Policy

Effective Date: September 6, 2026

At Petspawl, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, exchanged, or refunded.

Please review this policy before making a purchase.

Return Eligibility

Unless otherwise stated on the applicable product page, customers may request a return within 30 days of delivery.

To be eligible for a return, the item generally must:

Be unused and in its original condition

Be returned in its original packaging where reasonably possible

Include applicable accessories, manuals, tags, or other included materials

Not show unreasonable signs of use, damage, alteration, or misuse

Be accompanied by proof of purchase or order information

Certain products may have different return requirements or may be designated as final sale.

Items That May Not Be Returnable

For health, safety, hygiene, customization, or other legitimate business reasons, certain products may not be eligible for return.

These may include:

Personalized or customized products

Products clearly identified as final sale

Used products where resale is not reasonably possible

Products damaged through misuse or improper care

Items returned without required components

Products that cannot legally or safely be resold

Any product-specific return restrictions will be disclosed where applicable.

How to Request a Return

Before sending an item back, contact Petspawl:

Email: info@petspawl.com
Phone: +1 (773) 740-1955

Please provide:

Your name

Order number

Product name

Reason for the return

Relevant photographs or other information if the product is damaged or defective

Do not send merchandise to an address other than the return address provided by Petspawl.

Return Approval

After receiving your return request, we may provide return instructions.

Receiving a return authorization does not automatically mean that a refund has been approved. Returned merchandise may be inspected before the final refund decision.

Refunds

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on:

The payment provider

Your financial institution

The method of payment

The time required to inspect the returned product

Petspawl is not responsible for delays caused by a customer’s bank or payment provider.

Return Shipping Costs

Unless otherwise required by law or agreed by Petspawl:

Customers may be responsible for return shipping costs for unwanted or change-of-mind returns.

Petspawl may cover reasonable return shipping costs for products that arrive damaged, defective, incorrect, or otherwise not as described.

We may request photographs or other information before providing a prepaid return label for damaged or incorrect merchandise.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please include photographs of:

The product

The packaging

The shipping label

Any visible damage

We will review the issue and, where appropriate, offer a replacement, repair, refund, or other appropriate resolution.

Exchanges

Where available, Petspawl may offer exchanges for eligible products.

Exchange availability depends on inventory.

If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund.

Refund Exceptions

A refund may be reduced or denied where permitted by law if an item:

Has been used beyond what is reasonably necessary to inspect it

Has been damaged by the customer

Is missing material components

Is returned outside the applicable return period

Was clearly sold as final sale

Is otherwise excluded from returns under the applicable product terms

Nothing in this policy is intended to restrict any mandatory consumer rights under applicable law.

Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.

Once an order has entered fulfillment or been shipped, cancellation may no longer be possible and the standard return process may apply.

California Consumer Protection

Petspawl seeks to comply with applicable California consumer-protection requirements.

California law requires retailers that maintain certain limited or no-refund policies to clearly disclose those policies.

Nothing in this Return & Refund Policy is intended to waive rights that cannot legally be waived.

Contact Us

For return or refund questions, contact:

Petspawl
EAST LA PALMA AVE
AHAHEIM HILLS, CA 92807
United States